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Two years ago I accepted a trade with a member. He got cold feet, and said he didn’t want to do the trade. Not a problem as neither of us had shipped. Except instead of updating as received and completed, and manually reversing the cards, they update it as Problem. I messaged them to figure out a way to fix it. No reply. A while goes by and I took a break while I was moving. Two years have gone by. Now I am back, and this transaction is still on my list and it seems the member may have been banned or deleted because the profile no longer exists. How can I delete a transaction with a member who no longer exists?

I do think this is in the FAQ section.     You needed to mark it Unfinished instead of Problem.   Then it should go away in 60-90 days.

Other wise contact Admin.

• Set the transaction to "Unfinished" and it will be moved to the "Unfinished" tab. Transactions listed under the "Unfinished" tab will go away after 30 days.

When you do this, be sure you make a note of the cards in the transaction as they will populate back into your FST list which should be okay as long as you still have these cards available in your physical FST inventory. 

Ok, I will give that a try. 

Do both members need to update to unfinished? I have another trade that the envelope was destroyed in transit. I received cards and updated as received and completed. The other member received a mangled envelope and updated as unfinished. However it still shows in my transactions. So would I change my completed to unfinished?

unfinished transactions do not go away after 30 days as indicated in the FAQ as i have 3 unfinished

one transaction that both have marked as unfinished on 12/14.2023

two transactions that i have marked unfinished on 12/8/2023 same user who, although shows that they continue to log on, is no longer actively sending out cards are their feedback continues to drop :( 

why is there a 30 day (or 60 or 90) delay - my limited knowledge of databases would think that this should be automatic

do there need to be some different options for transactions?

something for transactions that you are NEVER going to be finished (example the other user no longer is active) , transactions that are just taking longer then anyone expected ,

just wondering out loud from my experience with unfinished transactions  

Contact Admin