General Forum

Thanks for posting. Just checked my COMC status and the estimated ship date increased 2 months also - no email notifying me of the new ship date. 

Same boat.  My ship date was supposed to be 7/13.  Working for a company that has moved factories in the last few years, I can promise there is no move that goes on schedule.  I have a feeling that once the move is actually complete, COMC will  catch up very quickly.  Our factories did.  

Tracking:Not Shipped YetDate Requested:3/22/2021Estimated Ship Date:8/31/2021

Items Ahead of My Order:580,694

Unbelievable. How can a company stay in business or continue to operate when they cannot deliver the products that they sell? This company is run by incompetents who deserve to lose it all. Someone should launch a class action suit and take them down. 

My order was placed in February. I delayed ordering a shipment in October, when I mistakenly believed they might be able to get thier act together in the new year. 

I requested a shipment on Feb 20/21, and my expected shipping date still shows as June 25/21. Based on your combined experiences, I guess I can stop being excited that my cards will get here soon.

It's for about 22 cards.

Thank you for posting.  Below is my status.  I did not recive an email.

Same boat - ship date slipped back nearly two months, no email.  But I'm awaiting two orders and the "items ahead" count shows that people still be buyin'.....  Good thing my empty slots aren't going anywhere.

Just remember, everyone who buys from COMC on eBay is ahead of you too...

Hello COMC customers:

As we continue to focus on improving our shipping and customer service experience, I would like to share some important updates regarding our progress.

I previously relayed some challenges we have faced with staffing to support the hobby growth and get established in our new building. Throughout June, we continued adding more than five new team members per week to drive down our shipping times. The good news is that we reduced our Rushed Shipping turnaround by more than ten days in June. A key focus of July is to get Rushed Shipping back down to 5 days and maintain that consistently going forward.

We discovered a particular growth pain in June that impacted delivery times. Due to an error in our system related to the move, some expensive items and large orders were not appropriately prioritized and, as a result, experienced additional delays. This was exceptionally painful for us, and this system issue is now resolved. Going forward, you should experience consistent improvements in ship times, especially for our Rushed and Express services.

While experiencing delays in shipping, many of you reached out to Customer Service. Those of you who have been with us for a while know that we pride ourselves on having industry-leading customer service and have high standards for our team. We hire collectors, and there is a lengthy onboarding process and learning curve to come up to speed on our one-of-a-kind system. Over the past year, with the industry growth and our compounding shipping issues, our customer service ticket volume has skyrocketed. Here is what we have done in response:

• We increased the size of our Customer Service team from 5 to 20 agents.
• We built training resources so new team members are better equipped with the answers you need.
• We extended CS support times to provide around-the-clock coverage.

In June, we reduced our ticket backlog from 12K to 6.5K. We are currently responding to 70% of tickets within 24 hours. As we continue working through the backlog of tickets, our CS team's goal is to achieve a 100% response time in fewer than 24 hours by the end of July. Once we achieve this goal, we will resume offering real-time support during business hours to ensure we respond to and resolve your issues as quickly as possible.

The mission of COMC has always been to “optimize enjoyment for collectors.” We are committed to improving your experience and regaining your trust. Tim and I will not stop until COMC is making you smile once again.

Thank you,

Julia Getsch
COMC President and Cofounder

I ordered a large set of cards January 2nd and the update now is the cards are on the way to Canada for me to get. 141k orders in front of me  

Unreal. 7 months 

No idea what I did different, but I have done 3-5 orders since March and got them all. In fact, an order I placed last week is already shipped.

Are you all registered memebers with COMC? I'm not, and some of my orders were through Ebay and others were from the website directly.