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arby16
Posts: 39
Joined: Feb 2022
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| Tuesday, August 1, 2023 11:47 AM | |
Over the past week or two I have not been getting transaction notification emails reliably. Several Transaction Update and Transaction Message notifications never showed up. (They are not in my SPAM folder either). I'm probably only getting about 25% of them now. So I am having to check each transaction individually each day to see if there is any update. I don't think I had ever missed one until recently, but now most of them are not coming.
Has anyone else been having this problem?
Thanks.
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GoldenEagles555
Posts: 547
Joined: Apr 2021
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| Tuesday, August 1, 2023 12:10 PM | |
I don't set my email settings to "on" so I'm not sure. But new transaction updates/messages show up as unread in the message list so you know which transactions have been updated.
No need to check each individual transaction unless I am misunderstanding what you are saying.
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arby16
Posts: 39
Joined: Feb 2022
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| Tuesday, August 1, 2023 12:18 PM | |
Good point GoldenEagles555. They do all show up in my message inbox on this site. So I can just check there.
Doesn't explain not getting the emails reliably any more, but definitely better than checking each transaction individually.
Thanks.
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Tscastle
Posts: 675
Joined: Mar 2021
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| Tuesday, August 1, 2023 12:33 PM | |
Also the transactions have a “Last Updated” column and are sorted by the system to show the most recently updated. So you should be able to just check the one showing at the top of the list to see if any have changed.
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vrooomed
Posts: 14,276
Joined: Dec 2012
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| Tuesday, August 1, 2023 12:56 PM | |
None of us in the forums can do anything to help you with the missing emails. Only Admin can help you with that, and to do that, use the Contact Us link (found at the bottom of every page) and report the error.
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-- Dan -- Note: Please see my profile for more info regarding trading (section updated 10/25/2023). I have added a large portion of my inventory to the site, and currently have trading turned off (details are in my profile). I have (finally) unearthed my 2 very large boxes of Star Company minor league sets and they are available (email for details).
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arby16
Posts: 39
Joined: Feb 2022
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| Tuesday, August 1, 2023 1:48 PM | |
Dan, I don't expect you or anyone else in the forum to be able to help me with missing emails. I simply asked if anyone else is having this same problem. If so, it's likely a system issue that I would bring to the admin's attention. If not, then it's likely a problem on my end that I need to deal with.
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propmaker
Posts: 39
Joined: Sep 2015
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| Tuesday, August 1, 2023 3:05 PM | |
You are not the only one arby16. I too have been missing notifications. It is like you said, it comes and goes for most of last week. For example, yesterday I received all my notifications, but today I have not received any (I have had 3 new messages today on TCDB at the moment of this posting). Luckily I am on quite often during the day so it is not a big issue.
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Bounty13
Posts: 712
Joined: Dec 2016
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| Tuesday, August 1, 2023 4:36 PM | |
Yes, same here. Some have gone to spam, other times I get no e-mails at all. Today I got them out of order. I got a newer e-mail, then hours later I got a message that came in hours earlier. Things are certainly not normal.
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danmarinocards.com $ BUYING Marino I Need $
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HookedSince68
Posts: 204
Joined: Mar 2018
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| Tuesday, August 1, 2023 5:16 PM | |
I continue to get my messages normally in the Inbox on the site, but just in the last two weeks a number of emails from TCDB have gone directly to my spam folder. First time that’s happened in over five years as a member.
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vrooomed
Posts: 14,276
Joined: Dec 2012
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| Tuesday, August 1, 2023 6:21 PM | |
The spam folder is likely due to the server change and our email programs not understanding. People may need to go in and whitelist TCDB.com.
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-- Dan -- Note: Please see my profile for more info regarding trading (section updated 10/25/2023). I have added a large portion of my inventory to the site, and currently have trading turned off (details are in my profile). I have (finally) unearthed my 2 very large boxes of Star Company minor league sets and they are available (email for details).
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