Site Forum

Hey -- I've sent a tech support request in for this, but I thought I'd also draw on the collective wisdom of this site to see if there's an answer.

I submitted my first card images yesterday & today and used the site cropping tool post-upload. Even though I'm selecting the entire card when I crop, I wind up with just the bottom 2/3 of the image as the result. Have tried both Chrome & Firefox with the same result.

The images are a couple of cards from the 1935 Reemtsma silent film series and a 97 Ultra Gold Medallion Jose Cruz Jr if you want to check the queue as a point of reference.

Searching the forums, I found a few instances of issues that sound similar to this but didn't find a fix. If you've got an angle on this, send it my way -- and thanks!

Two things. If you crop on your computer with the card sideways and them adjust it on this site you will only get that part of the card that is in the original window. Or if you crop it on your computer, instead of extending the crop "window" for the bottom part you actually drag the cropped part instead which leaves the top outside the crop "window". Not sure if I am explaining it right but it may not be a site glitch.

Yup I just saw 2 of your scans in the queue that show this problem and I tagged them. I see no rhyme or reason to it. I have noticed in the past that it happens over and over again to individual users. I don't know why, or how you are orientating your scans. I have never had an issue whatsoever. My only suggestion woud be to message ADMIN with the question.

Thank you both -- I'll try shifting the scans and some other tweaks on my side & see what Admin says. Appreciate it!