Like DyeHardFan I let cards sit there for over a year sometimes. So I'm not worried it takes 3 or more weeks longer. Yes I was not happy during COVID when I toke 5 months.
Now this is what I have been told by a person that used to work there. He signed an NDA so this is all he could tell me, and he quit about 4 years ago. Things have changed, I'm sure.
1. When someone requests a shipment. (Economy). They do not give it to a person to pull just that shipment. The smaller Rush or Express would be done by one person but large Rush/Express shipments would be given more the one person.
2. When a person pulls cards. They pull cards for many requests. I take it as they pull cards that are in the same area. As of now I think there is 3 warehouses holding cards. Again, on the Economy request. So you may have several people pulling your order and until they are done they set there waiting to be verified.
3. Cards are stored by their Item number not year/brand/set. Like most of us. He could not tell me how they are stored. Just they were not in boxes.
Now with their new sorting system and the little code on each card it may be done way differently. They may just have to scan the bar code and not even look at the card.
Yes!!! with 100s of 1000s of cards to be pulled it is a wonder it does not take longer. We just worry about our 100 cards and cannot figure out why it takes so long to pull 100 cards and they may be for one set.