General Forum

I've been ordering some of the on-demand cards from Leaf, and I just wanted to comment on how ridiculous their shipping delays seem to be. I know that there is always a long wait with the on-demand cards for them to be printed, etc., but Leaf claims they ship and then...nothing.

As an example, I got an e-mail from Leaf on April 20th that my cards had shipped, complete with a USPS tracking number. When I tracked it, it read "Labeled created".  This is typical.

What seems excessive, however, is the delay between Leaf printing the label and actually sending the package. My package, which Leaf claimed shipped on April 20th at 11:08 am finally arrived at the USPS Origin facility at 11:48 today (March 13th). More than THREE WEEKS between printing the label and actually giving the package to the shipping company?  That's nuts.

They must have an online system that sends a shipped email when the label is printed since it is the first step of shipping.

I didn't even know they had an online presence. Last I checked leaf had a terrible customer service presence no website no email address their Twitter handle doesn't include contact information I called their phone number left a message nobody ever got back to me I'd be hesitant to do any business with them.